Privacy Policy

ACACAP (Asian Coalition Against Counterfeiting And Piracy)



The Asian Coalition Against Counterfeiting and Piracy Ltd (ACACAP) is a trade association committed to safeguarding your privacy. This policy sets out our approach to data protection and data privacy, explaining why and how we may process your personal information where we are the data controller of that information (“personal data”), and your rights in relation to that information.

We are the controller in relation to the personal data processed in accordance with this policy. Our Data Privacy Manager is responsible for responding to questions relating to this policy, including any requests to exercise your legal rights in relation to your personal data, and can be contacted via the email address Our full contact details are set out at the end of this policy.

  1. Information we collect about you

1.1 We may process your personal data (which we have either obtained directly from you or from somewhere else) if:

(a) you are a prospective client, client or supplier of ours;

(b) you otherwise use our services;

(c) you work for a client or a supplier of ours, or for someone who otherwise uses our services;

(d) you are someone (or you work for someone) to whom we want to advertise or market our services and events.

1.2 Personal data which is not collected directly from you may be collected from:

(a) your employer in connection with your job and how it relates to us;

(b) third parties we work closely with, including but not limited to business partners, sub-contractors in technical, payment and delivery services, analytics providers, and search

information providers;

(c) governmental bodies, regulators, institutions, courts or any other similar establishments; or

(d) any websites or applications (“Apps”) operated by us which you use.

1.3 Personal data collection methods we may use include:

(a) communication in person;

(b) communication by phone, email, fax, SMS or any other electronic communication method;

(c) communication by letters, notices, information sheets or any other paper-based communication methods;

(d) using our website, social media channels, Apps or other technologies; or

(e) visiting us

1.4 Personal data relating to you that we may process includes:

(a) Identity Data including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, your job function, your employer or department;

(b) Contact Data including billing address, postal address, email address and telephone numbers (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the company that you work for);

(c) Financial Data including bank account and other payment method details;

(d) Transaction Data including details about payments to and from you and other details of services you have received from us;

(e) Profile Data including your username and password, your interests, preferences, feedback and survey responses. It also includes information you give us or that we obtain when you use our website, obtain or subscribe to our services, supply us with goods or services, enquire about a service, place a service request, enter a survey, or contact us to report a problem, or do any of these things on behalf of the person that you work for;

(f) Client Data including information about how you use our services, website, and applications, as well as personal data which can include Identity, Contact, Financial, Transaction and Profile Data of you and/or your family members, beneficiaries, employees or employers, or other third persons about whom we need to collect personal data by law, or under the terms of a contract we have with you;

(g) Sensitive Personal Data Client Data may include sensitive personal data where it is relevant to the legal services that we provide, such as settlement of claims which may require us to obtain background checks;

(h) Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences. This may include information about events to which you or your colleagues are invited, and your personal information and preferences to the extent that this information is relevant to organising and managing those events (for example, your dietary requirements); and

(i) Technical Data including:

The Internet protocol (IP) address used to connect your computer to the Internet, your login

information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; Information about your visit to our website/Apps, such as the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), services viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page, any phone number used to call our central switchboard number, and direct dials or social media handles used to connect with our fee earners or other employees; and Location data which we may collect through our website/Apps and which provides your real-time location in order to provide location services (where requested or agreed to by you) to deliver content or other services that are dependent on knowing where you are. This information may also be collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the website/App. Delivery of location services will involve reference to one or more of the following: (a) the coordinates (latitude/longitude) of your location; (b) look-up of your country of location by reference to your IP address against public sources; and/or (c) your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier. See our cookie policy for more information on the use of cookies and device identifiers on the website/Apps.

ACACAP relies on personal data supplied by members and stakeholders (such as, but not limited to brand members, investigation companies, law firms, Police, Customs Authorities, and other trade associations) and other interested parties so that it can provide goods and services for its members/stakeholders/other interested parties (‘contacts’) who are engaged with the law and practice of trademarks and other intellectual property (IP) with particular reference to counterfeit goods.

All contacts should be aware of the data privacy policy set out below:

Data collected by ACACAP

ACACAP needs to collect, keep and process certain information from you as follows:

  • information provided in the membership application process/on-line registration forms, e-newsletter systems such as MailChimp or YMLP, SurveyMonkey; throughout investigative work and other written/email communications; dietary requirements when registering for meetings/events;
  • should you choose to register on the website; certain personal information such as names and email addresses; and
  • information about your usage of the website, as well as information about you from messages you post to the website and e-mails or letters you send to us.

Use of your information

Your information will enable us:

  • To register you as a new member
  • To deliver services set out in agreements and enter into contracts
  • Manage payments, fees and charges
  • Collect and recover monies owed to us
  • To be able to send you information relating to meetings and events, as well as newsletters, updates, and other correspondence relating to the services you have requested; and
  • To provide you with access to all appropriate parts of the website and to supply any services you have requested.

Cookies from the website

Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the website for you. You may set up your computer to reject cookies by modifying the settings in your browser although, in that case, you may not be able to use certain features on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto the website.

Lawful basis for processing data

We process your data where it is necessary for our legitimate interest of being able to provide the services you expect as a contact of ACACAP.

How the data is stored

ACACAP is committed to ensuring that all data is held securely. In order to prevent unauthorised access or disclosure, we have in place suitable technical and organisational measures to safeguard and secure the information collected.

Security of the website

The transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or Apps any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the terms and conditions for the website.

Where we have given you (or where you have chosen) a password which enables you to access certain parts

of our website or our Apps, you are responsible for keeping this password confidential. We ask you not to share our password with anyone.

Our site may, from time to time, contain links to and from the websites of our partner networks, as well as advertisers, news reports/publications and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies/website terms of use and we do not accept any responsibility or liability for these policies.  Please check such policies before you submit any personal data to them.

Data breaches

In the unlikely event of any accidental loss, damage or destruction of any personal data held by ACACAP, ACACAP will, if there is a high risk of individual(s) being adversely affected, notify the relevant individual(s) as soon as reasonably possible.

Sharing data

5.1 We may share your personal data with:

(a) Any other member of ACACAP, including Brand Members and Partners which means any

who support our processing of personal data under this policy. If any of these parties are using your information for direct marketing purposes, we will only transfer the information to them for that purpose with your prior consent.

(b) Appropriate third parties including:

(i) our business partners, suppliers and sub-contractors for the performance of any contract we enter

into or other dealings we have in the normal course of business with you;

(ii) our auditors, legal advisors and other professional advisors or service providers;

(c) In relation to information obtained via our website:

(i) analytics and search engine providers that assist us in the improvement and optimisation of our

website, subject to the cookie section of this policy.

5.2 We may disclose your personal information to appropriate third parties:

 (c) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our contractual terms or other agreements with you; or

(d) to protect the rights, property, or safety of ACACAP, our clients, or others. This includes

exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

ACACAP does not sell or share personal data with any third party for their own marketing or research purposes.

Data retention

Data will be retained until such time as it is no longer necessary for our legitimate interests or to protect ourselves in the event of a legal claim, at which point it will be deleted from the ACACAP CRM/server and any paper documentation securely destroyed.

Rights of Individuals

All individuals who may have provided personal data during any interaction with ACACAP have the right to request copies of such data, and to ask us to rectify any inaccurate information. In some circumstances, you may have a right to ask us to delete or restrict the use of the data held.

If a member or other individual exercises their right to have personal data removed (“right to be forgotten”), ACACAP will ensure that this is completed.

Any requests to exercise any of these rights or any other rights which individuals may have should be sent to the ACACAP Secretariat as set out below or via an unsubscribe link where applicable.


Changes to our privacy policy

ACACP may change this policy from time to time by updating this page. You should therefore check this page periodically to ensure that you are happy with the changes.

Contacting ACACAP

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to ACACAP Secretariat: or write to ACACAP, 11 Beach Road, #03-01 Crasco Building, Singapore 189675. Telephone: +65-62242717

Responding to requests

ACACAP will endeavour to respond to any GDPR enquiries or requests within two weeks of receipt of the request.